Policy Information

Patient information

Patient’s must be aged 18 years and over to receive treatment. Please have ID available.

Patient’s must complete a general medical questionnaire and consent form honestly with any relevant information prior to treatment.

You are advised to follow the aftercare information provided.

We have the right to refuse treatment if it is not in your best interest.

Refunds and cancellations

A non refundable booking fee is required to secure your appointment, however this is redeemable against a treatment of your choice.

Booking fees will not be refunded if the appointment is cancelled entirely.

Booking fees can be transferred to a new booking if rearranged at least 48 hours prior to your appointment. A new booking fee will be required if a cancellation is within 48 hours notice.

Aesthetic treatments are non refundable once carried out with the exception of an approved medical condition but this will be at the practitioners discretion. Medical proof will be required.

Treatment reviews

Please ensure you have booked and attended a face to face consultation prior to a prescribed aesthetic treatment.

An anti-wrinkle treatment review will be offered as part of the treatment process and further dosing may be administered but this should not be taken as an expectation.

The review must take place within 3 weeks of your original appointment. If you do not book an appointment within the specified period, we will be unable to offer you an appointment for another 12 weeks.

DATA protection and confidentiality

Patient data is stored securely within professional Nursing software which compiles with Data Protection Law and adheres to the NMC guidelines. Your information will be kept confidential and only shared on social media if you give consent to do so.

All information provided to Modify Medical Aesthetics Ltd must be accurate and honest at the time of completion.

Appointment reservation

Your appointment is reserved especially for you. If you are more than 15 minutes late for your appointment, we may not be able to treat you with the limited time remaining which could result in a lost deposit.

Adverse issues

Any issues relating to any aesthetics treatments undertaken at Modify Medical Aeshetics Ltd needs to be put forward for a face to face review consultation with Nurse Kaylee within six months of the treatment date.

We will do our best to correct any issues bought to our attention during the 6 month time frame. However if concerns are not raised during this time, we may not be obliged to review the treatment outcome.

Dermal filler treatments

Dermal fillers treatments do not have a ‘top up’. Treatment outcomes and results vary with each individual and their starting point. Results are never guaranteed.

Nurse Kaylee will use expertise and clinic judgement to ensure results are of the best of her ability and performed in a safe and clean environment. Any treatment thereafter will need to be paid for at treatment price, this includes the request for treatment dissolve if there is no indication of complication to justify filler removal.

Clinic policies

Clinic policies are in place to ensure that patients receive fair high-quality aesthetic treatment services in a safe and efficient manner. They will protect the health and well-being of patients and to ensure the smooth running of Modify Medical Aesthetics Ltd clinical services.